Conditions of Use
We guarantee your satisfaction with anything that you purchase. If you cannot see the question you would like to ask, or you need more information, try help or call us on 01335 361287 ( a local number)
No contract is deemed to have occurred between you and LucyAlice until LucyAlice accepts your order by dispatching the goods. For the avoidance of doubt, the contract is deemed to be carried out in England and will be carried out in all respects in accordance with English law, and under the jurisdiction of English Courts. LucyAlice reserve the right to decline any transaction it deems to be fraudulent.
We take your privacy very seriously. We make sure that any information held is used in accordance with all applicable Data Protection rules. We never sell any customer details, including names, addresses, email addresses or telephone numbers to a third party. They are purely for our use if there is a query over your order. You may receive occasional emailing from us if you choose to do so at the checkout. If you would like to remove yourself from this email list, please email us or log on to your account, and there you can adjust your preferences.
All prices include VAT (Value Added Tax) where applicable at 20%.
If you are buying from outside the EU, then when you checkout VAT is deducted from the price that you pay, so your final total is likely to be less than the original price shown. However, you are responsible for any local duties or import taxes.
We understand that sometimes goods need to come back, and we aim to make this as straightforward as possible. We have a no quibble returns and refund policy.
We will refund your product cost in full, if you are not entirely delighted with your purchase, or exchange any item for UK delivery. Please note we can't refund delivery postage. We only ask that you return the item to us unworn and with the original labels and packing, and not damaged in any way. We guarantee you can buy with confidence, so in the unlikely event of the item becoming faulty after use, we will also refund you. This does not affect your statutory rights. For orders delivered outside the mainland UK, you will have to send the item back at your own cost, as the FREEPOST address is not applicable outside the mainland UK, or in the Channel Islands.
For all mainland UK orders, we offer FREEPOST returns, so it won't cost you anything to send the goods back for a different size, or for a full refund. You will have a Freepost returns form emailed with your purchase confirmation, just let us know on the form what you would like us to do. We will accept goods back up to 14 days after the original order, provided they are in the original packaging, unworn, and with labels intact.
Also, for large orders of over 10 items, or value of more than £1000 we can only accept products for return within 14 days of the order date. Defective products may be exchanged for the same item. Non-defective product returns are subject to a 15% restocking fee on large orders, if 85% or more of the goods ( in value ) come back for refund However exchanges for a different size are still free.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LucyAlice does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use LucyAlice only with involvement of a parent or guardian. LucyAlice and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
All the wording used on LucyAlice.com and LucyAlice.co.uk is copyright, and must not be reproduced without permission. That includes our images.
In the unlikely event that there is a problem, we will do our best to resolve it. You can or call us on 01335 361287, or write to us at
If you have any questions, please do not hesitate to contact us. We will make sure we get back to you as soon as possible. At busy times, or out of hours there will be an answering machine, so please leave a message.