Terms and Conditions

Conditions of Use

We guarantee your satisfaction with anything that you purchase. If you cannot see the question you would like to ask, or you need more information, try help or call us on 01335 361287 ( a local number)


Contract of Sale

No contract is deemed to have occurred between you and LucyAlice until LucyAlice accepts your order by dispatching the goods. For avoidance of doubt, the contract is deemed to be carried out in England, and will be carried out in all respects in accordance with English law, and under the jurisdiction of English Courts. LucyAlice reserve the right to decline any transaction it deems to be fraudulent.


Privacy Policy

We take your privacy very seriously. We make sure that any information held is used in accordance with all applicable Data Protection rules. We never sell any customer details, including names, addresses, email addresses or telephone numbers to a third party. They are purely for our use if there is a query over your order.You may receive occasional emailing from us, if you choose to do so at the checkout. If you would like to remove yourself from this email list, please email us atlog on to your account, and there you can adjust your preferences.


Taxes

All prices include VAT (Value Added Tax) where applicable at 20%.

If you are buying from outside the EU, then when you checkout VAT is deducted from the price that you pay, so your final total is likely to be less than the original price shown. However, you are responsible for any local duties or import taxes.


Returns Policy.

We understand that sometimes goods need to come back, and we aim to make this as straightforward as possible. We have a no quibble returns and refund policy.

 

We will refund your money in full, if you are not entirely delighted with your purchase, or exchange any item, without question, on UK orders. (Please note we can't refund next day delivery postage - unless of course we are late in our delivery!) We only ask that you return the item to us unused and with the original labels and packing, and not damaged in any way. We guarantee you can buy with confidence, so in the unlikely event of the item becoming faulty after use, we will also refund you . This does not affect your Statutory rights. For orders delivered outside the UK, we do not refund postage cost on returned items, and you will have to send the item back at your own cost, as the FREEPOST address is not applicable outside the UK. 


For all UK orders,  we offer FREEPOST returns, so it won't cost you anything to send the goods back for a different size, or for a full refund.  You will have a freepost returns form emailed with your purchase confirmation, just let us know on the form what you would like us to do. We will accept goods back up to 30 days after the original order, provided they are in the original packaging, unworn, and with labels intact. 


However, for large orders of over 10 items, or value of more than £1000 we can only accept products for return within 14 days of the receipt date. Defective product may be exchanged for the same item. Non-defective product returns are subject to a 15% restock fee on large orders. 


Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LucyAlice does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use LucyAlice only with involvement of a parent or guardian. LucyAlice and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Copyright

All the wording used on LucyAlice.com and LucyAlice.co.uk is copyright, and must not be reproduced without permission. That includes our images.



Dispute Resolution

In the unlikely event that there is a problem, we will do our best to resolve it. You can or call us on 01335 361287, or write to us at

LucyAlice
Springfield House
Rough Lane
Shirley Common
Ashbourne
Derbyshire
DE6 3AZ


Contact Us

If you have any questions, please do not hesitate to contact us. We will make sure we get back to you as soon as possible. At busy times, or out of hours there will be an answer machine, so please leave a message.