We aim to make buying online a positive and enjoyable experience, and are dedicated to producing the highest levels of customer services to support this. We guarantee your satisfaction with anything that you purchase.
Our promise for customer satisfaction is :
- That we will deliver in 3 working days or less, unless specified as you buy. (around Christmas, the post can be unreliable, so please bear with us at times like this)
- That we do FREEPOST returns on all Suits, Jackets, Trousers and Coats sold in the UK, so if won't cost you anything to send them back to us to try a different size.
-That we do FREEPOST returns to send back all Suits, Jackets, Trousers and Coats for a full no quibble refund if you are not completely delighted with your purchase. (Please note we can't refund any initial delivery postage costs). We will do this for up to 30 days from the original purchase date-- we'll even pay for the return postage. Restrictions apply, See details.
-That if you can't see what you want, please contact us, and we will try to help.
-110% Price Match: That if you see an equivalent product for sale, that is cheaper, with FREE exchange, FREEPOST returns, and FREE redelivery of a different size, within two weeks after the date we dispatch your order, let us know and we'll credit your original payment method for 110% of the difference.
Very occasionally an item goes out of stock for which we have taken an order for. When this happens, one of the three of us will get back to you as soon as we can, to let you know there is a problem, and to find a solution for you. We usually can! We hope you like our service.